Help
How can we help?
Start with the documentation, check the FAQ, or write to us directly.
Where to go
Documentation
Step-by-step guides to Sessions, collaboration, publishing, selling, community participation and privacy.
FAQ
Quick answers about Sessions, collaboration, rights, purchases, privacy, AI training and community milestones.
Your contribution record
Sign in to see recorded activity, active days, qualification status and Community Points.
Privacy and data use
Our no-sale and no-AI-training commitments, service providers and your data choices.
Contact
Reach a human. We read everything.
Help in the iOS app
Open your account menu and choose Help & legal for support, guides, policies and account controls. Before signing in, Help & legal is also available at the bottom of the welcome page.
For Pro, open Billing. Use Restore purchases to restore an Apple purchase while signed in to the In Progress account that bought it. Choose Manage in App Store to manage an Apple subscription. A subscription bought on the website is managed with its original provider through billing settings.
To delete your account, sign in and open Help & legal or Billing, then choose Delete account. Review the information and type the confirmation phrase. If shared work or another obligation prevents deletion, the app displays the reason; contact us for help. Deleting your account does not cancel an Apple subscription. Manage that subscription separately in the App Store.
Need help with a purchase, a missing account or deletion? Email michael@inprogress.music. Include the relevant Session link or error message, but never send passwords or full card details.